1. Acceptance of Terms
By signing up for coaching services with J‑Nation Performance Coaching ("the Coach"), you agree to these Terms & Conditions ("Terms"). If you do not agree, do not purchase coaching services.
2. Who We Are
J‑Nation Performance Coaching provides personalised powerlifting, muscle-building and general strength‑training coaching for clients aged 18 years or older.
Contact: admin@jnationperformance.com | 0480 303 667
Operating location: Victoria, Australia. Governing law: Laws of Victoria, Australia.
3. Service Definition
What 1:1 coaching includes:
- Bespoke training programme written in 4‑week blocks
- Weekly check‑in form via My Strength Book (MSB)
- Programme revisions within 24 hours of check‑in
- Direct communication via Signal, responded to within 24–48 hours during business days
- Training videos uploaded and reviewed through MSB (where applicable)
What coaching does not include:
- Diet or nutrition planning (unless explicitly added as a separate paid service)
- Medical advice, diagnosis, or rehabilitation
- Physiotherapy, chiropractic, or allied health treatment
- 24/7 availability or instant messaging response outside business days
- Guaranteed results or outcomes
Coach not medical professional: The Coach is a strength and conditioning coach, not a doctor, physiotherapist, or other healthcare provider. All training recommendations are based on exercise science principles and your disclosed history. If you have existing injuries, pain, or medical conditions, you should seek clearance from a qualified healthcare provider before commencing training. By accepting coaching, you confirm you are medically cleared to train or understand the risks involved.
4. Payment & Plans
Four payment options available:
| Plan | Price | Billing Cycle | Notes |
|---|---|---|---|
| Weekly | $70 AUD | Week-to-week | Flexible, no commitment beyond current week |
| Monthly | $250 AUD + GST (where applicable) | Monthly | Standard plan, no lock-in |
| 3 months upfront | $710 AUD + GST (where applicable) | Quarterly (one lump sum) | Save approximately 5% vs monthly |
| 6 months upfront | $1,350 AUD + GST (where applicable) | Six months (one lump sum) | Save approximately 10% vs monthly |
Payment processing:
- Subscription plans: Processed automatically via Odoo subscription checkout
- Invoice option: Available on request, 10-day payment terms
- Late payment: Invoices not paid within 10 days may result in suspension of service until payment is received
- All prices subject to GST where required by law; GST will be added where applicable at time of invoice
Refund policy:
- Weekly or monthly plans: No refunds after billing date; cancellation applies to subsequent periods (see Cancellation section)
- Prepaid plans (3-month or 6-month): Non-refundable once paid, except where required by law
- Pro-rated refunds: Not offered for partial billing cycles
5. Onboarding Sequence
Steps to begin coaching:
- Complete intake form on website
- Attend free consultation call
- If both parties agree to proceed, sign up and payment is processed
- First 4‑week training block delivered within 48 hours of signup
- Weekly check-ins commence on scheduled day
If either party determines during the consult that coaching is not a suitable fit, the onboarding terminates at that point with no charge.
6. Cancellation
Notice: Clients may cancel coaching at any time by contacting the Coach directly (Signal, email, or other agreed channel).
Billing effect: Cancellations take effect at the end of the current training block:
- If cancelling mid-block (e.g., week 2 of 4), you will be billed for the remaining weeks of that block
- This ensures the block is completed as programmed and avoids mid-cycle billing disputes
- Prepaid plans (3-month or 6-month) run for their full term; no mid-term refunds
Coach-initiated cancellation: The Coach reserves the right to terminate service at any time with 14 days' notice, providing prorated refund for any prepaid period beyond the termination date. Grounds may include non-payment, abusive behaviour, or other material breach of these Terms.
7. Client Responsibilities
By engaging coaching, you agree to:
- Provide accurate information on the intake form and during communications
- Train within the programming provided unless advised otherwise
- Communicate injuries, pain, or difficulties promptly via check-in or Signal
- Maintain medical clearance to train where relevant to your circumstances
- Respect the Coach during all interactions — abuse, harassment, or discrimination will result in immediate termination without refund
- Use the coaching service solely for your own training (not resold, transferred, or shared with others)
8. Limitation of Liability
You participate in all training activities at your own risk. The Coach is not liable for:
- Injury, illness, or property damage occurring during training
- Results achieved or not achieved through following programming
- Any indirect, incidental, or consequential damages arising from coaching services
Maximum liability: To the extent permitted by law, the Coach's total liability for any claim under these Terms is limited to the amount paid for the most recent billing period (e.g., last month's fee or last block's fee).
Indemnity: You agree to indemnify and hold harmless the Coach against any claims, losses, or liabilities arising from your failure to follow instructions, pre-existing health conditions, or acts of gross negligence or recklessness on your part.
9. Intellectual Property
- All programming, exercise selections, and training materials developed by the Coach remain the Coach's intellectual property
- You may use them solely for your own training
- You may not copy, distribute, resell, or claim as your own
- You may share general experiences and results publicly
10. Confidentiality & Data
- Your personal information is protected under the Privacy Policy
- Communication via Signal is end-to-end encrypted
- Training data and check-ins are stored in My Strength Book per the Privacy Policy
- Admin records are stored on Proton's zero-knowledge encrypted cloud
11. Modifications to Terms
The Coach may update these Terms from time to time. Material changes will be communicated to active clients via email or Signal. Continued use of coaching services after updates constitutes acceptance of new Terms.
12. Dispute Resolution
If a dispute arises:
- Informal resolution: Contact the Coach directly to discuss
- Mediation: If unresolved, parties agree to attempt mediation before litigation
- Jurisdiction: Courts of Victoria, Australia have exclusive jurisdiction
13. Entire Agreement
These Terms, together with the Privacy Policy and any written agreements (including booking confirmations and invoices), constitute the entire agreement between you and the Coach. No verbal promises or representations made prior to signup are binding unless in writing.
14. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
15. Contact
Questions about these Terms? Contact the Coach: Email: admin@jnationperformance.com Phone: 0480 303 667
End of Terms & Conditions - Effective date 03/10/2026