J-Nation Performance Privacy Policy
Effective date: 03/10/2026
1. Who we are
J‑Nation Performance Coaching provides personalised powerlifting, muscle-building and general strength-training coaching for clients of all fitness levels.
Email: admin@jnationperformance.com Phone: 0480 303 667 Physical address: We operate entirely online and do not maintain a public office.
Our coaching services are provided to clients aged 18 years or older.
2. What personal information we collect
| Category | Examples | Why we collect it |
|---|---|---|
| Identification | Full name, age | To uniquely identify each client. |
| Contact details | Email address, phone number | For appointment confirmations, reminders, invoicing and ongoing communication. |
| Fitness & health information | Training history, injury/limitation details, any health conditions you voluntarily disclose, fitness goals | To design safe, effective, and personalised training programmes. |
| Payment information | Payment tokens/transaction IDs processed by our website platform and payment gateway (no raw card numbers) | To process coaching fees and retain required financial records. |
| Technical data | IP address, device/browser information, cookies (automatically logged) | For security, fraud prevention and operation of the website and intake form. |
| Marketing preferences | Consent to receive newsletters, promotional offers, or updates about our sub-brands (e.g., clothing line, YouTube content) – opt-in only | To send optional marketing communications when you have explicitly agreed. |
| Communication records | Signal messages (end-to-end encrypted; message content cannot be read by Signal or beyond our own devices), account identifier | Primary client communication channel. |
| Training platform data | Check-in responses, training logs, program feedback and any training videos you upload, stored in My Strength Book (third-party coaching platform) | Program delivery, progress monitoring, technique review and revisions. |
Information we do not collect
We do not collect any of the following categories of personal information:
- Social-media usernames or profile links
- Precise geolocation data (GPS coordinates) beyond the IP address logged for security
- Detailed biometric data (e.g., heart-rate variability, sleep metrics)
- Racial or ethnic origin, religious beliefs, political opinions, or sexual orientation
- Financial account numbers or passwords (we never store payment passwords or any other third-party credentials)
Cookies: Our website uses essential cookies to operate sessions, bookings and the subscription checkout. We do not use third-party advertising or tracking cookies.
3. Why we collect the information
- Provide coaching services – create customised programmes, monitor progress and ensure safety.
- Schedule & communicate – confirm appointments, send reminders and answer enquiries.
- Bill & administer – issue invoices, process payments and keep required financial records.
- Manage safety & risk – be aware of injuries, medical conditions or limitations that could affect training.
- Comply with legal obligations – retain records for tax, anti-money-laundering and other statutory requirements.
- Optional marketing – send newsletters, offers or updates about our sub-brands only if you have opted-in.
- Research & analytics – not planned; we do not collect extra data from apps, forms or analytics tools.
4. How we store & protect the information
Transmission security: All data submitted through our website and intake form is encrypted in transit with TLS 1.2+ (HTTPS).
Storage providers: We use purpose-appropriate providers for different data. Admin records and internal documents are held on Proton's zero-knowledge encrypted cloud (AES-256-GCM; only J-Nation Performance Coaching can decrypt). Client communication runs through Signal, which uses end-to-end encryption — message content is not accessible to Signal. Training data, check-ins and uploaded footage are stored in My Strength Book, our coaching delivery platform. Website, intake-form and subscription data is processed by Odoo, our website platform.
Access controls: Only authorised personnel (head coach, admin) can view client data. All admin accounts have two-factor authentication (2FA) enabled. Every access event is logged.
Back-ups & redundancy: Encrypted backups are created in geographically dispersed data centres, ensuring availability even if a single server fails.
Retention periods:
- All coaching records (programmes, check-in responses, communications, training footage, billing records) – retained for as long as required by law for tax and financial record-keeping purposes.
- Marketing consent records – retained until the client withdraws consent.
5. Disclosure to third parties
We do not sell your personal information. We may disclose it only in the following situations:
- Odoo (website, intake forms, subscription billing)
- Our payment gateway (to process payments – see their privacy policy)
- My Strength Book (training platform)
- Signal (communication)
- Professional advisers (accountant, solicitor) – to meet legal or tax obligations
- Government authorities – when required by law (e.g., Australian Tax Office)
- Future service providers (e.g., an email-marketing platform, should we adopt one) – solely to deliver the service; they will be bound by confidentiality agreements.
6. International transfers
Some providers store data outside Australia: My Strength Book (Canada), Odoo (Europe), and our payment gateway (location depends on processor). We ensure any such transfer complies with APP 8 by relying on contractual protections and each provider's privacy safeguards.
7. Your rights (access, correction, deletion, opt-out)
Under the Australian Privacy Principles you have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or incomplete information.
- Request deletion or cessation of use (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information.
To exercise any of these rights, contact us at admin@jnationperformance.com or 0480 303 667. We will respond within 30 days.
8. Data-breach notification
If a data breach occurs that is likely to cause serious harm, we will:
- Notify affected clients as soon as practicable.
- Report the breach to the OAIC in line with the Notifiable Data Breach (NDB) scheme.
- Take reasonable steps to mitigate any adverse effects (e.g., resetting passwords where appropriate).
- Implement any additional remedial actions needed to prevent recurrence.
9. Updates to this policy
We may update this privacy policy from time to time. Any material changes will be communicated directly to all active clients and anyone whose data we still store (e.g., via email). The "Effective date" at the top of this document reflects the latest revision.
If you have any questions about this privacy policy or how we handle your data, please get in touch via the contact details above.